Privacy Policy

Last updated: June 15, 2026.

Introduction and Commitment to Privacy

Kirgo Casino ("we," "us," or "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, process, and disclose your personal information in accordance with applicable Canadian federal and provincial privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

As an operator serving players in Canada, we adhere to strict standards to ensure your data is processed transparently and securely, upholding your rights as a data subject at all times.

Controller Information

For the purposes of applicable data protection legislation, the data controller is Kirgo Casino. You can contact our Data Protection Officer (DPO) or our support team regarding any privacy-related inquiries at:

Email: [email protected].

Data We Collect

To provide our gaming services, comply with legal obligations, and ensure account security, we collect the following categories of information:

  • Identity Data: Full name, date of birth, gender, and photographic identification documents (e.g, passport, driver's license) for Age Verification and Know Your Customer (KYC) compliance.
  • Contact Data: Residential address, email address, and telephone number.
  • Financial and Transactional Data: Details concerning your payment methods, including credit/debit card information (processed via secure, encrypted gateways), Interac details, bank transfer information, and records of deposits, withdrawals, and game wagers.
  • Technical Data: IP address, browser type and version, time zone setting, operating system, and device identifiers.
  • Usage Data: Information about how you use our website, including game history, betting patterns, session duration, and preferences.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication history with our support team.
  • Compliance Data: Information required for Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) checks, as mandated by applicable Canadian regulations.

How We Use Your Personal Data

We process your personal information only when we have a legal basis or valid consent to do so. These bases include:

  • Performance of a Contract: Processing is necessary to provide you with gaming services, process your transactions, and manage your account.
  • Legal Obligation: Processing is necessary to comply with regulatory requirements, prevent fraud, and verify your identity.
  • Legitimate Interests: Processing is necessary for our business interests, such as improving our website functionality, analyzing player behavior to prevent bonus abuse, and maintaining site security.
  • Consent: Where you have explicitly opted in to receive promotional emails or notifications.

Disclosure of Your Data

We do not sell your personal data. We may share your information with third-party service providers and partners only when necessary to perform our services:

  • Payment Processors: To facilitate deposits and withdrawals securely (e.g, Interac).
  • Identity Verification Services: To confirm your age and location as required by law.
  • Regulatory Authorities: We are legally obliged to share information with law enforcement agencies or gaming regulators if requested in relation to regulatory oversight or criminal investigations.
  • Cloud Hosting and IT Support: To maintain the infrastructure required to host our platform.

All third-party processors are strictly contractually bound to handle your data securely and in compliance with privacy standards.

International Data Transfers

We prioritize storing your data in secure locations. If your data must be transferred to a jurisdiction outside of Canada, we ensure that appropriate safeguards are in place to ensure your data receives a level of protection equivalent to that required under Canadian law.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

  • Account Information: Held for the duration of your account activity. Following account closure, we retain data for a period of up to seven years to satisfy AML/CFT legislation and tax record-keeping requirements.
  • Marketing Data: Retained until you withdraw your consent or unsubscribe.

Your Data Protection Rights

You have several rights regarding your personal data:

  • Right of Access: You can request a copy of the personal information we hold about you.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete information.
  • Right to Erasure: You can request that we delete your data where there is no longer a legal basis for processing it (subject to our legal retention obligations).
  • Right to Restrict Processing: You can request that we limit the way we use your data.
  • Right to Object: You can object to our processing of your data based on legitimate interests or for direct marketing purposes.
  • Right to Data Portability: You can request the transfer of your data to another provider in a structured, machine-readable format.

To exercise any of these rights, please contact us at [email protected]. We will respond to all legitimate requests within 30 days.

Security Measures

We implement robust technical and organizational measures to safeguard your information, including:

  • Encryption: Use of SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers.
  • Access Controls: Strict internal protocols limiting data access to authorized personnel only.
  • Regular Audits: Periodic security assessments to identify and mitigate potential vulnerabilities.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure. You are responsible for maintaining the confidentiality of your account password and login credentials.

Responsible Gambling and Data

We take our responsibility to provide a safe gaming environment seriously. As part of our commitment to responsible gambling:

  • We monitor your activity to identify potential indicators of problem gambling.
  • We may process your data to implement self-exclusion measures or to apply deposit limits as per your request.
  • If you or someone you know is struggling with gambling, we encourage you to seek support from organizations such as the Responsible Gambling Council (RGC) or ConnexOntario, which provide confidential support and resources for residents of Canada.

Marketing Communications

You have the right to opt out of marketing communications at any time. You can do this by:

  • Clicking the "unsubscribe" link in any promotional email.
  • Adjusting your communication preferences within your account settings.
  • Contacting our support team directly.

Please note that even if you opt out of marketing, we will continue to send you essential service-related communications, such as updates to our Terms and Conditions, Privacy Policy, or information regarding your account status.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our operational practices. Any material changes will be communicated to you via email or through a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we are protecting your information.

Complaints

If you have concerns about how your data is being handled, please contact us first at [email protected]. You also have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) or your provincial privacy authority if you believe your data protection rights have been infringed.