Responsible Gambling

At Kirgo Casino, we believe that gambling should be a fun, exciting, and entertaining experience. Your safety and well-being are our highest priorities. We are fully committed to providing a responsible gaming environment that adheres to the strict standards set by the United Kingdom Gambling Commission (UKGC).

While the vast majority of our players enjoy our games safely, we recognize that for some, gambling can become a concern. We encourage you to maintain control over your gaming habits and to treat gambling as a leisure activity rather than a way to generate income.

Staying in Control

To ensure your gaming experience remains a positive one, we provide a range of tools designed to help you set and maintain personal boundaries. We encourage you to use these features to manage your play proactively.

Setting Deposit Limits

One of the most effective ways to manage your spending is by setting a Deposit Limit. You can choose to restrict the amount you can deposit into your account over a specific period — daily, weekly, or monthly.

  • How to set it: You can access the 'Responsible Gambling' section within your account settings to set or adjust your limits.
  • Flexibility: While you can lower your limits at any time with immediate effect, any request to increase your limits will be subject to a mandatory 24-hour cooling-off period to allow you to reflect on your decision.

Reality Checks

It is easy to lose track of time when you are engrossed in your favorite games. Our Reality Check tool acts as a helpful reminder, providing a pop-up alert at intervals you define. This notification will show you how long you have been playing during your current session and allow you to view your activity history or simply continue your session with a clearer perspective.

Cooling-Off Periods

If you feel that you need a short break from gambling to clear your head or focus on other areas of your life, you can trigger a Cooling-Off Period. During this time, your account will be temporarily suspended, and you will not be able to log in, make deposits, or place any bets. You can choose a break ranging from 24 hours up to six weeks.

Self-Exclusion

For those who feel they need to take a more significant step away from gambling, we offer a Self-Exclusion facility. This is a formal agreement where you request to be barred from accessing your account for a defined period, typically ranging from six months to five years.

  • Comprehensive Support: During a self-exclusion period, we will do everything in our power to ensure you do not receive marketing materials and are prevented from reopening your account.
  • GAMSTOP: We strongly encourage our UK players to register with GAMSTOP. This is a free, independent service that allows you to self-exclude from all online gambling companies licensed in Great Britain. By registering, you add an extra layer of protection to help you stay away from all UK-licensed gambling sites.

Recognizing the Signs of Problem Gambling

Self-awareness is your strongest tool. If you find that you are no longer playing for fun, or if gambling is negatively impacting your life, it is important to recognize the warning signs. Ask yourself:

  • Do you spend more money or time gambling than you intended?
  • Do you chase your losses in an attempt to win back money?
  • Are you borrowing money or selling possessions to fund your gambling?
  • Has gambling caused arguments with family or friends?
  • Do you find yourself hiding your gambling activities from others?
  • Do you feel anxious, stressed, or depressed because of your gambling?

If you answered "yes" to any of these questions, please consider taking a break or reaching out to a professional support organization. You are not alone, and there is support available.

Where to Find Help

If you or someone you know is struggling with gambling, there are several reputable organizations in the United Kingdom dedicated to providing free, confidential, and expert advice.

National Gambling Helpline

The National Gambling Helpline offers 24/7 support. You can speak to a trained adviser about your situation, access practical advice, or get referred to clinical support services.

  • Phone: 0808 8020 133.
  • Website: gamcare.org.uk.

Further Support Resources

  • GamCare: Offers a range of resources, including live chat, an online community forum, and a "MyGamCare" tool to help you track your progress and manage your habits.
  • Gordon Moody: Provides specialized, intensive support and residential treatment programs for those with severe gambling addiction.
  • National Gambling Clinic: An NHS-run service offering psychological therapy and medical support for those experiencing significant gambling-related harm.
  • Gamblers Anonymous: A fellowship of people who share their experience, strength, and hope with each other to solve their common problem. They host regular meetings across the UK.
  • StepChange Debt Charity: If your gambling has led to financial strain, StepChange offers free, impartial debt advice to help you get back on your feet.

Protecting Minors

At Kirgo Casino, we take the prevention of underage gambling extremely seriously. Gambling by anyone under the age of 18 is a criminal offense in the United Kingdom.

  • Verification: We utilize robust identity verification processes (Know Your Customer) to ensure every player is of legal age.
  • Parental Controls: If you share your computer, tablet, or smartphone with minors, we recommend installing filtering software to restrict access to gambling websites. Tools such as Net Nanny can help parents manage the content their children can access online.

Our Commitment to You

We are dedicated to providing a safe, transparent, and fair gaming experience. Our staff are trained to identify signs of problematic play and are empowered to intervene if they suspect a player is experiencing gambling-related harm. We view responsible gambling as a partnership between our casino and our players; by providing the right tools and information, we aim to ensure that your experience with Kirgo Casino remains purely about entertainment.

If you ever feel overwhelmed or uncertain about your gaming habits, please do not hesitate to contact our customer support team. They are available to guide you through the process of setting up limits or initiating a self-exclusion request. Your health and peace of mind matter more than anything else.